Nature of the complaint Natura reclamaţiei 1. We are sorry to have to tell you that the goods arrived in a bad condition. ewre damage in transport. are not suitable for this market. are not according to the samples/in accordance … Read More
CANCELATlON OF ORDERS ANULAREA COMENZILOR 1. We regret the we have to cancel the order contained in our letter of the…/given to your representative on the… 2. As you are unable to execute the above order by…/ As we have … Read More
Inability to fulfil an order Imposibilitatea de a executa o comandă 1. We regret that No… is no longer available. will not be available before the… cannot be delivered within the time specified. is not in stock at present. We … Read More
Apologies and explanations Scuze şi explicaţii 1. We very much regret that we have been unable to complete your order by the…/deliver more than… 2. We are very sorry about this delay in the delivery of our order. 3. The … Read More
Offering alternatives Oferind alternative 1. We have nothing in stock that is sufficiently similar to your pattern. The only alternative we can offer is… 2. We have a very similar… which might suit you and enclose a pattern/illustration/description of it. … Read More
Rejecting an offer Respingerea unei oferte 1. We regret to be unable to accept the kind offer you made us in your letter of the… We shall however bear it in mind. 2. Thank you for your quotation for the … Read More
