Nature of the complaint

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Nature of the complaint Natura reclamaţiei 1. We are sorry to have to tell you that the goods arrived in a bad condition. ewre damage in transport. are not suitable for this market. are not according to the samples/in accordance … Read More

Reference

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Reference Referinţă 1. We have today received the boxes/ bales/ sacks/ crates/ parcels referred to ia your advice note of the… 2. With reference to your consignment of…, we regret that… 1. Astăzi am primit cutiile/ baloturile/ sacii/ lăzile/ pachetele … Read More

CANCELATlON OF ORDERS

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CANCELATlON OF ORDERS ANULAREA COMENZILOR 1. We regret the we have to cancel the order contained in our letter of the…/given to your representative on the… 2. As you are unable to execute the above order by…/ As we have … Read More

Inability to fulfil an order

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Inability to fulfil an order Imposibilitatea de a executa o comandă 1. We regret that No… is no longer available. will not be available before the… cannot be delivered within the time specified. is not in stock at present. We … Read More

Apologies and explanations

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Apologies and explanations Scuze şi explicaţii 1. We very much regret that we have been unable to complete your order by the…/deliver more than… 2. We are very sorry about this delay in the delivery of our order. 3. The … Read More

Reminders

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Reminders Notificări 1. The goods we ordered on.… have not yet been received. 2. Our order No… of … which should have been delivered (shipped) on… is now considerably overdue 3. Wo telexed you today: ORDER NO… NOT YET RECEIVED. … Read More

 Offering alternatives

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Offering alternatives  Oferind alternative 1. We have nothing in stock that is sufficiently similar to your pattern. The only alternative we can offer is… 2. We have a very similar… which might suit you and enclose a pattern/illustration/description of it. … Read More

Rejecting an offer

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Rejecting an offer Respingerea unei oferte 1. We regret to be unable to accept the kind offer you made us in your letter of the… We shall however bear it in mind. 2. Thank you for your quotation for the … Read More

Orders

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Orders Comenzi 1. We thank you for your offer of the… and should be glad if you would ship by next boat f.o.b… Payment will be made against documents. 2. Order No… Date… Please supply… Delivery … Terms: C.O.D. 1. … Read More

Offers

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Offers Oferte 1. We thank you for your enquiry of the… We can supply immediately.., at… per meter/kilo/liter. 2. With reference to your telephone enquiry of this afternoon we can offer you the following at the prices stated : 1. … Read More

Requests

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Requests Cereri 1. We should be glad to have your quotation for the supply of large quantities of… 2. Please let us know your charges for road transport of… from… to… 3. Referring to your advertisement in today’s Daily Telegraph … Read More

Apology

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Apology Scuze 1. We are sorry that we failed to enclose our catalogue with our letter of the… 2. We have received your various letters with regard to the above and must apologize for the long delay in dealing with … Read More

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